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Text snippet variables & placeholders: templates that fill themselves

A good template saves time. A template that personalizes itself saves more. With placeholders, one snippet adapts to every message — the date fills in on its own, and the name is the only thing you type.

The problem with plain canned responses is the editing. You paste "Hi [name], your order ships on [date]" and then hunt for the brackets to fix them by hand. Placeholders remove that step: you mark the parts that change once, and ReplyKit fills them in when you insert the snippet.

The two kinds of placeholders

Wrap a token in curly braces anywhere in your snippet, like {name}. There are two behaviors:

PlaceholderWhat happens on insert
{date}Auto-fills today's date
{time}Auto-fills the current time
{datetime}Auto-fills date and time together
{name}, {order}, {anything}Prompts you to type the value before inserting

{date}, {time} and {datetime} are automatic — you never type them. Any other token becomes a fill-in field: when you insert the snippet, ReplyKit asks you for each one, then drops the finished text at your cursor.

How to use them (in 3 steps)

  1. Save a snippet with placeholders, e.g. Hi {name}, your order ships on {date}. Thanks for your patience!
  2. In any text field, type // and pick the snippet.
  3. ReplyKit fills {date} automatically and asks you for {name}. Type "Maria", and you get: Hi Maria, your order ships on 07/07/2026. Thanks for your patience!

Templates worth turning dynamic

Order update

Hi {name}, good news — your order {order} shipped today, {date}. You can track it here: {tracking}.

Meeting confirmation

Hi {name}, confirming our call on {date} at {time}. Talk soon!

Support follow-up

Hi {name}, just following up on ticket {ticket}. Is everything working now, or should I keep digging?

Build templates that fill themselves. Add placeholders to any snippet and insert it anywhere by typing //.

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