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WhatsApp Business quick reply templates

Q: Does WhatsApp Business have quick replies?

Yes. The WhatsApp Business app has built-in quick replies you trigger with a / shortcut, but they're limited in number and live only inside that app. On WhatsApp Web, ReplyKit lets you insert unlimited saved replies by typing //.

Updated June 2026

If you run a business on WhatsApp, you answer the same questions all day — hours, prices, order status, payment details. These quick reply templates cover the essentials, so you can respond in seconds and keep every chat consistent.

The WhatsApp Business app has built-in quick replies (you trigger them with /), but they're capped and only work inside that app. On WhatsApp Web, ReplyKit lets you insert unlimited saved messages by typing // in the chat box — and the same library works in your email and help desk too. Save the templates below and personalize the bracketed parts as you send.

How to set up your quick replies

Install the free ReplyKit extension in Chrome.
Open the popup and save each message below as a snippet — give it a clear name like "WA order shipped" and, optionally, a shortcut like ;ship.
Go to web.whatsapp.com, open a chat, and type // in the message box. Pick the reply and it's inserted at your cursor, ready to personalize and send.

Because snippets live in your browser, the same library is one keystroke away in every other tool you use — not just WhatsApp.

Greetings & availability

Hi [Name]! 👋 Thanks for messaging [Business]. How can I help you today?

Thanks for reaching out! We're away right now but will reply during our hours: [days, times]. We'll get back to you as soon as we're back. 🙏

Our hours are [days] from [open] to [close] ([timezone]). Messages outside these hours are answered first thing the next working day.

Orders & shipping

Great news, [Name] — your order [#1234] is confirmed! 🎉 We'll let you know as soon as it ships.

Your order [#1234] is on its way 🚚. Track it here: [link]. Estimated delivery: [date]. Let us know if you have any questions!

Hi [Name], just checking your order [#1234] arrived safely and you're happy with it. If anything's not right, reply here and we'll sort it out. 💙

Payments & pricing

Here are our payment options: [methods]. Once payment is received we'll confirm and start processing right away. 😊

Thanks for your interest! [Product/Service] is [price]. Want me to send more details or reserve one for you?

Stop retyping the same WhatsApp replies. Save them once and insert them on WhatsApp Web by typing //.

Add ReplyKit to Chrome — free

Out of stock & delays

Hi [Name], thanks for your patience — [item] is temporarily out of stock. We expect it back by [date] and I'll message you the moment it's available. Want me to set one aside for you? 🙌

So sorry [Name], your order is running a little behind. The new estimated date is [date]. Thanks for bearing with us — let me know if you'd like to make any changes in the meantime.

Appointments & bookings

You're booked, [Name]! 📅 [Service] on [date] at [time]. We'll send a reminder the day before. Need to reschedule? Just reply here.

Reminder: you have [service] with us tomorrow at [time]. Looking forward to seeing you! Reply CANCEL if anything's changed.

Follow-ups & reviews

Hi [Name], following up on your enquiry about [topic] — still interested? Happy to answer any questions. 😊

Thank you for choosing [Business], [Name]! 🙏 If you have a moment, a quick review really helps a small business like ours: [link]. No pressure at all!

Tips for great WhatsApp quick replies

Keep them short and friendly. WhatsApp is casual — a line or two with a warm tone beats a formal paragraph.
Use the customer's name. A placeholder like {name} makes a template feel one-to-one.
A little emoji goes a long way — but don't overdo it.
Have your top three ready: greeting, order status, and payment info cover most chats.
Keep details current. Update hours, prices and links whenever they change.

Why ReplyKit beats the built-in quick replies

WhatsApp's native quick replies are handy but limited: there's a cap on how many you can store, no folders, and they don't follow you outside the app. ReplyKit keeps an unlimited library (on Pro), organized into shortcuts and folders, and the very same snippets work in Gmail, your help desk and any web form. Add placeholders so the order number and date fill in automatically, and you'll reply faster everywhere — not just on WhatsApp. And because everything is stored locally on the free plan, your customer conversations stay private: nothing is uploaded to our servers or shared with anyone.

Related guides

20 live chat canned responses — fast replies for chat support.
11 customer support reply templates — copy & paste.
12 Shopify customer service templates — for online stores.
Variables & placeholders — personalize automatically.

Frequently asked questions

Does WhatsApp Business have quick replies?
Yes — the WhatsApp Business app has built-in quick replies you trigger with a / shortcut, but they're limited in number and live only inside that app. On WhatsApp Web, ReplyKit lets you insert unlimited saved replies by typing //.

How many quick replies can I save?
The WhatsApp Business app caps its built-in quick replies. With ReplyKit you can keep far more snippets, organized in folders, and use the same library across WhatsApp Web, email and other tools.

How do I use these on WhatsApp Web?
Save each message as a snippet in ReplyKit, open web.whatsapp.com, and type // in the chat box to insert it. Use placeholders like {name} to personalize as you send.

Is ReplyKit free?
Yes, free for up to 10 snippets. Pro unlocks unlimited snippets and sync across your devices.